Measures for bars and restaurants
Report Covid 19: What measures can bars and restaurants take in connection with labor relations and customer service?
The routine of bars and restaurants has been greatly affected by the spread of Covid 19 (“coronavirus”).In countries like Italy and France, where the progress of the coronavirus has reached quite significant levels, more extreme measures have been adopted, such as the determination to have private establishments with non-essential services, such as bars and restaurants, closed down.
In Brazil, the spread of the infection is closely monitored by the Ministry of Health and government officials from all states, but there is still no determination that requires that establishments in this segment close down. However, the dissemination of information and the implementation of preventive measures aimed at protecting the health of customers and employees have been encouraged.
Our labor team has compiled the main measures applicable to labor relations and caution that can be taken by bars and restaurants during times of crisis management in public health.
- In a pandemic scenario, it is important that bars and restaurants that remain in operation disclose what preventive health and hygiene measures are being adopted, clearly and objectively, to all employees and partners.
- Implement remote work for employees who can carry out their activities at home, with preference for those who are in risk groups, such as the elderly and pregnant women.
- For activities that cannot be performed remotely, it is possible to implement a work rotation schedule among employees or temporarily reduce working hours.
- The work rotation or workload reduction schedule can be adopted using the hour bank or workday compensation agreement, provided that the labor rules that govern each work compensation mode are observed.
- Reorganize the layout of the work environment so that the distance of 1.5 meters is respected, considered safe by WHO, among employees.
- Granting or anticipating individual vacations, by agreement with each employee.
- In case of investigation or confirmation that an employee has contracted the coronavirus, health authorities must be immediately notified to apply the isolation and/or quarantine measures, pursuant to article 6 of Law No. 13,979/2020 *, which provides for the measures to deal with the public health emergency of international importance due to coronavirus.
Prevention and care measures in customer service
- Provide clients with an informational or practical guide with the main preventive health measures being taken by the establishment, explanations about the new coronavirus, such as forms of contamination, good hygiene practices and other preventive alerts against this and other viruses.
- Intensify cleaning measures at the establishment, with special attention to restrooms and utensils (plates, glasses, cutlery).
- Reorganize the layout of the lounge tables and chairs, so that the distance of 1.5 meters, considered safe by WHO, between clients’ seats is respected.
- Make rubbing alcohol available to clients, at the entrance of the establishment and, if possible, on the tables.
- Maintenance on air conditioning units, for cleaning and filter replacement.
- Control of client access, especially during peak hours. The Brazilian Association of Bars and Restaurants (ABRASEL) recommended the reduction of the service capacity by 30% in the published booklet **, in addition to keeping at least 1 meter between tables.
- Encourage and invest in delivery services or take out.
Bars and restaurants are places where information is exchanged .Thus, it is important that all establishments are prepared and can pass on reliable information to clients, employees and the general public, from official sources such as the Ministry of Health and the World Health Organization ***.
* To access the full content of the provisions of Law No. 13,979 go to: http://www.planalto.gov.br/ccivil_03/_Ato2019-2022/2020/Lei/L13979.htm
** For more information, access the Ministry of Health portal: https://www.saude.gov.br/ and the World Health Organization portal.
*** For the booklet published by ABRASEL see: https://abrasel.com.br/ and https://drive.google.com/file/d/1gnSFdzF42fjpyKsoB6Ran7BLMiSgW4xo/view